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db easyNET - Help Desk

While using db easyNET we provide professional and technical support connected with the usage of the system:

  • Infoline - a technical Help Desk - +48 12 618 23 23, available from Monday till Friday, from 9.00 AM till 5.00 PM, provides support connected with the following issues:
    • problems with logging in,
    • problems with a proper login webpage displaying,
    • problems with transaction fulfillment,
    • other technical issues connected with a proper functioning of the application.
E-mail - technical Help Desk is also available under
Teleserwis - Teleserwis 0 801 18 18 18provides support connected with the application usage:
  • account balance check,
  • transfer fulfillment,
  • deposit opening,
  • other user-type questions.

All questions connected with the offer available via db easyNET will be addressed by our Teleserwis consultants 0 801 18 18 18.

Teleserwis

0 801 18 18 18
+48 12 625 80 00

  • Information about the offer
  • Financial Operations
  • Card blocking
  • 24 h a day

Products and services
Support

Electronic banking services Guide
[PDF / 4,65 MB]
Applications and regulations
Application/Agreement for the Provision of Electronic Banking Services
[PDF / 75,19 KB]
Application for granting a User access to Electronic Banking Services
[PDF / 44,89 KB]
General Terms and Conditions Applicable to Agreements for the Provision of Electronic Banking Services.
[PDF / 115,84 KB]
Browsers
Acrobat Reader
The documents are published in the form of pdf files (Portable Document Format) in the 5.0 version. In order to read them it is necessary to use Acrobat Reader by Adobe. Freeware is available for majority of operating systems. Detailed information about Acrobat Reader and PDF files is available on Adobe.
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